reserve your TREATMENT
choose a date

These conditions apply to all reservations in the different beach clubs of Purohotel that are processed through the website and the booking platform associated with it (hereafter and interchangeably the "Web") and constitutes a contract between the user (hereinafter "the Client") and each beach club where the user booked a service (hereinafter "Purohotel", see the registered offices of each center below).

Purohotel Palma: POINT SOUTH HOTELS, S.L.
Office: Comte de Barcelona, 15 - 07013 Palma de Mallorca (España)
Tax ID number: B07823636
Telf: +34 971 425450

The reservation platform associated with this website is provided by the Spanish entity CLICKTOTRAVEL E-TOURSIM MARKETING SL, under the trademark, with address C / Menestrals 5, 07300 INCA, Spain, Tax ID B57976144, telephone 0034 971599335, email info @ Said company is registered in the Mercantile Register of Palma de Mallorca, Volume 2668, Folio 195, Sheet PM-79342.

The request and processing of reservations on this website implies the full and unconditional acceptance of the legal Notice, Conditions of Use and Privacy Policy of our website and completes the Conditions of Rate and the present General Terms and Conditions of Booking in its latest version. Therefore, we advise the user to read these conditions prior to accessing, requesting and/or using these booking services and every time the user accesses our website, as we reserve the right to change, modify, add or delete part of these general conditions at any time. In any case, the reservation already processed will be applied the version of the booking conditions in force at the time of booking.


These General Terms and/or Conditions are subject to the provisions of Law 7/1998, of April 13 on General Contract Conditions, Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Consumer and Users Protection Law and other complementary laws, Law 34/2002, of July 11, Services of the Information Society and Electronic Commerce, as well as all the Tourist Regulations that may be applicable and, subsidiary, the Civil and Commercial Code.


The formalization of reservations through the Web is subject to the following clauses:

1. Manifestations:

The user states:

a) Be of legal age and have full capacity to formalize the reservation, stating that he understands and accepts all the conditions found on the Website.

b) That the information provided when formalizing the reservation are true and complete.

c) Confirming the reservation requested and especially the dates indicated and the number of people.

2. Access to the Web:

Access to the Website is the responsibility of the user.

3. Booking:

3.1. The detailed services are included in the reservation according to the rate conditions stipulated in the page from which the reservation is requested or formalized. Those particular conditions together with the present general conditions must be accepted before formalizing the reservation. The contract can validly be formalized in Spanish and in the other languages available on the web. In case of discrepancy between the translated versions of these conditions, the Spanish version will prevail.

3.2. Online reservations:

The process of formalizing online reservations follows the next steps:

Step 1: Hotel selection

Step: 2 Selection of service (Reserve restaurant, wellness treatment, events, experiences).

Step 3: Selection of dates and number of people or amount

Step 4: Choice of rate

Step 5: Recapitulation of the reservation and introduction of the Client's data. In this step you must provide your personal information and accept the booking conditions.

Step 6: Confirmation and payment if the web requires payment ( wellness treatments, events, experiences). Once the reservation is made, a confirmation will be sent by email to the contact address provided by the Client. Except as otherwise provided in the conditions of the rate, the reservation will not be considered firm until the payment of the stipulated price is not carried out.

3.3. Reservations on request:

Certain services can only be booked upon request. In this case, unless otherwise provided in the conditions of rate, the mere request for availability will not imply the booking of the reservation, leaving it subject to compliance with the requirements indicated on the page from which your request is made, as well as its effective confirmation by the corresponding Purohotel (or center).

3.4. In each step of the reservation, any errors in the introduction of the data can be corrected using the "back" button of your browser. The Client will receive the corresponding voucher for his reservation by e-mail. The Client must verify said bonus and immediately notify any error that may appear in it. Once the reservation is made, the bonds generated by the operation will be archived.

4. Price and payment:

4.1. The conditions, the price of the services and the payment methods accepted, are those that are expressly determined on the page on which the reservation is made. The Client expressly authorizes each Purohotel center where the service is contracted to perform the charges set forth in the tariff conditions, for example, to face possible penalties for late cancellation or non-presentation, accepting that the data of the payment method provided are used to carry out the corresponding charges.

4.2. Promotions and offers will only be valid for as long as they remain accessible to the recipients of the service.

4.3. Unless specifically indicated to the contrary, the prices indicated on the Website are all Public Retail Prices, VAT included.

5. Modification or cancellation of reservations:

The conditions applicable to modifications or cancellations of reservations are those provided in the rate conditions stipulated in the page from which the reservation is requested or formalized, detailed below:

Purohotel Palma:

Cancellations: In case the cancellation is made within 24 hours prior to the reservation date, 100% of the total amount will be charged to your credit card. In case of cancellation between the date of purchase on-line and before 24 hours prior to the date of booking, no charge will be made to the Client . Only cancellations received through the CANCEL button of the online booking voucher will be accepted.

The modification of any reservation, will be subject, in any case, to the availability of Purohotel Palma. The modification of the reservation within 24 prior to the reservation date will imply the 100% customer charge. In case of cancellation between the date of purchase on-line and before 24 hours prior to the date of booking, no charge will be made to the Client. To modify the reservation it will be necessary to cancel the reservation and make a new reservation.

Sending us your credit card information, is considered that our policies of modification and cancellation of reservations have been accepted.

6. Right of withdrawal:

For the purposes of the provisions of article 97.1.i) RDL 1/2007, you are informed that, in accordance with the provisions of article 103 (l) of the aforementioned Royal Decree Law, you do not have the right of withdrawal.

7. Nullity of the clauses:

If one or more of the clauses included in these general conditions, are declared totally or partially null or ineffective, this will affect only said provision or that party that has been so declared; the general conditions remaining in all the rest, having such disposition, or the part of the same affected, by not putting.

8. Acceptance:

The request and the formalization of the reservation necessarily imply that each and every one of the present general conditions, considered as an integral part of the reservation and completed with the conditions of the tariff and the specific applicable legislation, are expressly accepted by you.

9. Data Protection:

In accordance of the Data Protection Act (Law 15/1999 on the Protection of Personal Data, and in Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, on the protection of individuals with regard to the processing of personal data and the free movement of these data implemented Directive 95/46 / EC on data protection (GDPR), we inform you that the information provided will be incorporated into files owned by the company that owns the corresponding Purohotel, chosen at the time of making the reservation and which appear in the heading of these conditions (POINT SOUTH HOTELS, SL,), whose purpose is to provide the service, take care of your reservation and / or manage the business relationship. The treatment of said data is based on the consent of the interested party when requesting the reservation. In no case is it contemplated by the corresponding Purohotel the existence of automated decisions for the creation of profiles or the international transfer to third countries. The contribution by the interested party of the personal data requested by the corresponding Purohotel is an indispensable requirement without which it will not be possible to maintain the contractual relationship. Your data will not be transferred to third parties except in cases where there is a legal obligation. The data provided will be kept as long as the commercial relationship is maintained or during the years necessary to comply with the legal obligations. At any time, the user may exercise the rights of access, rectification, cancellation, opposition, limitation of processing or portability of the data by sending a document (attaching a copy of the Identity Document) to the address corresponding to the company, holding the Purohotel where the reservation was made, and that is included in the heading of these conditions. Likewise, if they do not obtain satisfaction in the exercise of their rights, the interested parties may submit a claim to the competent Data Protection Control Authority.

10. Applicable law and competent jurisdiction:

Regarding the commercial agreement between a consumer and user and any Purohotel center, the Royal Legislative Decree 1/2007, of November 16, will be applied to said agreement. Any dispute arising in connection with the Agreement between consumer, user of any Purohotel Center shall be subject to the exclusive jurisdiction of the Spanish Courts and Tribunals in the terms of the provisions of Article 52.3 of the Civil Procedure Act, expressly waiving any other jurisdiction that may be applicable to them. With regard to the relationship between any Purohotel center and users who do not act as users under the terms defined by the Consumer and Users Law, the Civil Code shall be applied. Any controversy that may arise from the use of the Website or the services linked to it will be subject to the jurisdiction of the competent Courts and Tribunals attending to the address of each Purohotel center, expressly renouncing the users to their own jurisdiction, if they had.

Version 2.0 – 19th March 2018